Privacy Policy

Purnayu Ayurved Hospital (“we,” “us,” “our”) operates purnayuayurved.com. This Privacy Policy explains what information we collect when you visit our website or use our appointment and contact forms, how we use it, and how we protect it.

By using this website, you agree to the collection and use of information as described in this policy.

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1. Information We Collect

When you use our website — particularly our Appointment and Contact forms — we may collect:

• Personal details: your name, phone number, and email address
• Appointment details: preferred department, doctor, date, time, and any notes you include about your visit
• Communication records: messages sent through our contact form, WhatsApp, or email
• Technical information: general website usage data (such as pages visited and browser type) collected automatically through standard website analytics

We do not collect sensitive medical information through the website itself — detailed health information is shared directly with our physicians during your in-person or phone consultation, not through our online forms.

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2. How We Use Your Information

We use the information you provide to:

• Confirm and manage your appointment requests
• Respond to inquiries submitted through our contact form
• Contact you by phone, SMS, WhatsApp, or email regarding your appointment
• Improve our website and services based on general usage patterns
• Send occasional updates about our services, if you have opted in (e.g., through a newsletter signup)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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3. How We Store and Protect Your Information

Information submitted through our website forms is stored securely and is only accessible to authorized hospital staff involved in scheduling, patient communication, and administration. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted through this website.

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4. Third-Party Services

Our website uses a small number of third-party tools that may collect limited technical data as part of their normal function:

• Google Maps — to display our hospital location
• Facebook Page Feed — to display our latest posts and updates
• WhatsApp — to enable direct messaging with our team

These services operate under their own privacy policies, which we encourage you to review separately. We do not control how these third parties use data collected through their own platforms.

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5. Cookies

Our website may use basic cookies to support normal website functionality, such as remembering form inputs or improving load performance. You can disable cookies through your browser settings, though this may affect how some parts of the site function.

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6. Your Choices

You may:

• Request to know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your contact/appointment information from our records, where applicable
• Unsubscribe from any newsletter or marketing communication at any time

To make any of these requests, please contact us using the details below.

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7. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children through our online forms. Appointments for minors should be booked by a parent or guardian.

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

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9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Purnayu Ayurved Hospital Old Baneshwor, Bhimsengola, Kathmandu, Nepal 📞 01-4588805 ✉️ admin@purnayuayurved.com