Refund and Returns Policy

Purnayu Ayurved Hospital (“we,” “us,” “our”) is committed to providing clear and fair policies regarding appointments, consultations, and therapy sessions booked or paid for through our website.

1. Appointment Bookings

Booking an appointment through our website (via the online form or WhatsApp) does not require upfront payment. Consultation and therapy fees are paid directly at the hospital at the time of your visit. As no online payment is collected at the time of booking, there is nothing to refund for a standard appointment cancellation.

If you need to cancel or reschedule an appointment, please contact us as early as possible by phone at 01-4588805 so we can offer your time slot to another patient.

2. Prepaid Treatment Packages

If you have purchased a prepaid treatment package (e.g., a multi-session Panchakarma program or Skin Clinic package) directly at the hospital:

• Unused sessions may be refunded or credited toward a different service, at the hospital’s discretion, if cancellation is requested before the program begins.
• Once a treatment program has started, fees for completed sessions are non-refundable, but remaining unused sessions may be discussed with hospital administration on a case-by-case basis.
• Refund requests should be made in person or by phone directly with hospital administration, not through the website.

3. Pharmacy Purchases

Medicines and Ayurvedic products purchased through our in-house pharmacy are non-returnable and non-refundable once dispensed, in line with standard pharmaceutical safety practice — this protects both patients and the hospital, since medicines cannot be safely resold or reused once they leave the pharmacy.

If you receive an incorrect item due to a dispensing error, please bring it back along with your receipt as soon as possible so we can correct it.

4. Online Payments (only relevant if the website ever collects payment directly)

If in the future our website accepts online payment for consultations or packages:

• Refund requests for online payments must be made within 07 days of payment
• Refunds, where approved, will be processed back to the original payment method within 07 business days
• Processing fees charged by the payment provider E-sewa may be non-refundable

5. How to Request a Refund

To request a refund or discuss a cancellation, please contact us directly:

Purnayu Ayurved Hospital 📞 01-4588805 ✉️ admin@purnayuayurved.com 📍 Old Baneshwor, Bhimsengola, Kathmandu, Nepal

We aim to respond to all refund and cancellation inquiries within 2–3 business days.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.